All sales are final on special cut stone. We supply only the highest quality stone available on the market. If we we make an error or ship any stone of a quality below our standards we will certainly make it right. Our number one priority is to have satisfied customers. When you complete your order through the online store you will be given the opportunity to include your shipping address. Please let us know if there are restrictions for heavy duty vehicles at your location. Some products can be delivered curbside with a lift gate service or hand unloaded off a “hot shot carrier”. Other products will need a lift to unload. The freight charges on this site are for curbside delivery where you unload the material with a machine or by hand. You may pay us for forklift service, lift gate unload service or a driver “lumper fee” to assist in unloading but this is not included in standard charges on this site. We must approve and add additional services like these manually. We will be happy to consult and coordinate with you. When you finish your shopping cart you will submit it to us in the form of an “RFQ”. We will review it and approve it for an invoice that may be paid online if you wish. The process is straightforward and self explanatory. We look forward to serving you. Please call 570-328-5697 with any questions.